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RTO National Code – 40175  RTO State Code – SA05005

14 Bishopstone Road Davoren Park SA 5113      Phone: (08) 8252 1144  Fax: (08) 8252 1188      Email: admin@vtechauto.com.au
24 Milnes Road Strathalbyn SA 5255        Warren Meissner 0413 437 388            Email:  warren@vtechauto.com.au

Joint Responsibilities

    VTECH Automotive Training values its employees and relationship with our clients. We strive at all times to demonstrate ethical behaviour and standards in all our business

    VTECHs' policy dictates a strict adherence to relevant state and federal legislation relating to safety, industrial relations, access and equity.

    Students and staff at VTECH Automotive Training have a right to work and study in an environment free from harassment, discrimination or threatening behaviour.

    When enrolling at VTECH Automotive Training, students must agree to accept and abide by policies and procedures, follow rules and regulations, and participate in studies as directed by your course / program.

    At the commencement of classes or at Induction students can expect to discuss the specific requirements of their program along with the general VTECH Automotive Training rights and responsibilities detailed below.

     VTECH will ensure:

  • All students and stakeholders are treated with courtesy and respect
  • Learning occurs in a supportive and safe environment free from discrimination, harassment and bullying
  • Any concerns and complaints are taken seriously and addressed promptly
  • Reasonable learning needs are met regardless of gender, disability, ethnicity, age, or mode of study
  • Access to counselling and support services are made available to students
  • Opportunities are provided for feedback on services and an avenue to participate in decision making that affects the student body.
  • Employers are notified if a student is absent or late to trade school
  • Student reports are sent to employers as soon as practically possible upon completion of the block to provide information on the students’ progress for that week.
  • A weekly phone –up reminder to the employer occurs to confirm the students place in the class for that week.

          Students are expected to :

  • treat others with courtesy and respect
  • know and observe student polices and procedures
  • maintain a high standard of academic integrity in their work
  • act in a fashion not likely to be perceived as discrimination, harassment or bullying
  • attend classes on time and submit work as required
  • complete Training Record Evidence Book (TREB) in conjunction with VTECH staff , Employer / Host Employer / Structured Workplace Learning Supervisor.
  • act in a professional manner during work placements or other forms of practice-based learning activities and respect the confidentiality of information made available as part of that work experience
  • respect VTECH  property and facilities and not interfere with the performance of staff or the ability of other students to benefit from their studies.
  • follow all reasonable instructions from VTECH Staff
    For further information on our Codes of Practice, and Policies and Procedures related to our Registered Training Organisation services, please contact us
    on 08 8252 1144, or by email at admin@vtechauto.com.au 

     

    CODE OF PRACTICE

    Introduction

    VTECH values its employees and relationship with our clients. We strive at all times to demonstrate ethical behaviour and standards in all our dealings. VTECH is an Equal Opportunity Organization engaged in the delivering of accredited subjects of Vocational Education and Training consistent with the standards endorsed by State and Territory Ministers under the Australian Quality Training Framework (AQTF).

    VTECHs' policy dictates a strict adherence to relevant state and federal legislation relating to safety, industrial relations, access and equity.

    Aims and Objectives

  • Recognise and accept AQTF Qualifications and Statements of Attainments issued by all other Registered Training Organisations where relevant
  • Strive at all times to demonstrate ethical behaviour and standards in our dealings with others.
  • Uphold all legislation and comply with all regulatory requirements relevant to the operation of our organisation.
  • Use staff that have relevant subject matter expertise, appropriate training and development and receive any ongoing support required.
  • Engage in professionally responsible and ethical assessment practice, in accordance with the Code of Practice for Assessors (Assessment Guidelines TAE04).
  • Retain good financial records that reflect all payments and charges and the balance due.
  • Display ethical conduct at all times and reinforces ethical conduct of others.
  • Offer flexible payment arrangements, as detailed in our Induction Book under Training Fee and Refund Policy.
  • Respect the privacy and confidentiality of clients and client information.
  • Continually review and evaluate our systems, products and services to ensure they are of a high standard and to ensure meeting or exceeding our clients identified needs.
  • Commitment to providing high quality, innovative and interesting training that is relevant to learners, employers and industry. Our aim is to make every training participant feel welcome and ensure they receive the maximum benefits from our training services.
  • Incorporate adult learning principles and flexibility into our training design and delivery to meet the needs and circumstances of a wide range of learners.
  • Endeavour to ensure that no learner is unfairly disadvantaged. This includes making reasonable adjustments to the training environment, resources, and delivery and assessment strategies to accommodate learner needs.
  • Recognise and be sensitive to individual differences and diversity.
  • Engage in ethical marketing. Gain written permission from a participant or student before using information about that individual or organisation in any marketing materials.
  • Make skills recognition (RPL) available as an assessment option to all of our clients.
  • Provide clients with clear and accurate information about our courses via our website, emails, brochures, course outlines and the verbal advice we offer.
  • Offer learners support and assistance in achieving their goals.
  • Take reasonable care to look after the health and safety of others, especially trainees.
  • Enrol participants on a non-discriminatory basis. This includes providing clients with advice and assistance in the enrolment process.
  • Provide a fair and equitable process through which clients/candidates can appeal assessment decisions. This is detailed in our Induction Book under  Complaints and Appeals Policy
  • Welcome and actively seek client feedback as the basis for continuous improvement of our systems, resources, and the services we provide.For further information on our Code of Practice, and Policies and Procedures related to our Registered Training Organisation services, please contact us on 08 8252 1144, or by email at admin@vtechauto.com.au

 

    DISCRIMINATION, HARASSMENT AND BULLYING POLICY

    Definition

    Bullying is the misuse of power by an individual or group with an intent to oppress or injure either physically or emotionally.  Bullying may be based on disability, race, ethnic background, religion, gender or other personal characteristics.  It is usually deliberate and repetitive.

    Physical bullying may include fighting, pushing, spitting, kicking, invasion of personal space, damaging other people's possessions or unwelcome sexual approaches.

    Verbal bullying (or electronically via email or SMS) may include name-calling, spreading of rumours, unwelcome questions about a person’s private life, offensive or threatening language, taunting, racist insults and sexual innuendo.

    Process

    Everyone at VTECH will be encouraged to actively involve themselves in the prevention of harassment and bullying by modelling appropriate behaviours and supporting those who are harassed or bullied.

    Anyone subjected to any bullying is encouraged to:

  • interview
  • notification of parents or guardian and school/employer
  • counselling
  • Disciplinary action may include suspension, probation or expulsion.

 

    EQUAL OPPORTUNITY POLICY

    The Equal Opportunity Policy ensures that all our students have the same opportunities and are not treated unfairly on the basis of difference.

    VTECH Automotive Training is committed to the principles of Equal Opportunity and ensuring that all its students are treated fairly and with respect in relation to:

  • discrimination on the basis of age                 
  • sex
  • sexuality
  • race
  • religion
  • marital status
  • disability
  • We have a responsibility to ensure the learning environment is non-discriminatory and free from harassment.

    You have a responsibility to behave in a courteous, sensitive and non-discriminatory manner at all times when working with others including members of staff.

 

    SEXUAL HARASSMENT POLICY

    Sexual harassment is a criminal offence in South Australia. It will not be tolerated at VTECH and may also be the subject of police proceedings.

    What is sexual harassment?

    Sexual harassment is behavior of a sexual nature that imposes upon someone in the working or learning environment. Forms of sexual harassment may include a number of means that may offend or make someone uncomfortable.

    Forms of sexual harassment may include:

  • Requests for sexual favours
  • Deliberate physical contact such as touching or fondling, kissing, embracing, patting and pinching, wolf whistles, offensive staring and gesturing.
  • Constant questioning about a person’s private life.
  • Suggestive comments about a person’s physical appearance or sexuality.
  • Producing erotic or sexually graphic materials
  • Obscene or unsolicited communications or persistent social invitations.
  •  

    Staff and Student responsibilities

    VTECH Automotive Training are legally responsible for the actions of its staff and students and will not tolerate any form of sexual harassment.

    All staff and students are expected to behave in a sensitive, courteous and considerate manner when communicating with staff members and students alike.

 

    GRIEVANCE AND APPEALS POLICY

    VTECH will ensure that all students and staff have access to a fair and equitable process for dealing with grievances, and will provide an avenue for students and staff to appeal against decisions which affect their progress.

    The procedure encompasses the handling of formal and informal grievances and identifies an appeals process.

    Options for dealing with a formal complaint 

  • Students and staff may make a formal complaint by forwarding a signed, written complaint to the Business Principal.
  • A response made in writing, acknowledging the complaint within five working days.
  • A confidential file will be opened and maintained until a resolution is reached.
  • A student/staff member may withdraw the complaint at any time or decide to attempt to solve the problem informally.
  • The police can be contacted in instances where behaviour warrants a criminal offence.
  • Following the resolution of a grievance the person issuing a complaint may appeal against any decision made as a result of outcome
  • An appeals committee will be established consisting of legal or paralegal personnel
  • An appeal hearing will be established to resolve the matter.
  •  

    Options for dealing with informal complaints

  • Attempt to resolve the issue by speaking with the member concerned
  • Taking no action except to discuss the matter with a third party.
  • Having the matter conciliated with the assistance of the grievance officer who in our case is Warren Meissner.
  • If persons complaining are not satisfied with an informal complaint process, they may lodge a formal written complaint.
  • The police can be contacted in instances where behaviour warrants a criminal offence.

 

    ACCESS AND EQUITY POLICY

    VTECH Automotive Training commitment to the principle of access and equity in vocational education and training aim to improve the knowledge, skills and quality of life for all its students having regard to the particular needs of target groups.

    VTECH Automotive Training aims to meet this commitment by:

  • Promote training programs that reflect the diverse client population
  • To ensure that all students are informed of their options in meeting their needs.
  • Increase the skill base of the unemployed people in the community improving their employment prospects in line with skill shortages recognised within industry areas.
  • Ensuring that those groups traditionally under represented in vocation education and employment have the opportunity to participate and achieve positive outcomes by working closely with industry and organisations sponsoring our programs

 

    ENVIRONMENTAL MANAGEMENT POLICY

    ENVIRONMENT – The surroundings, in which an organisation such as VTECH Automotive Training operates, includes air, water, land, natural resource, flora & fauna, humans and their interrelation.

    PREVENTION OF POLLUTION – Use of processes, practices, techniques, materials, products, services or energy to avoid, reduce or control (Separately or in combination) the creation of emissions or discharge of any type of pollutant or waste in order to reduce adverse environmental impacts.

    This is to lessen our footprint on the environment.

    CONTINUOUS IMPROVEMENT – Like VTECH’s Work Health and Safety (WHS) policy is a continuous improvement process, so will be the Environmental Policies and Practices. VTECH management continually monitors and reviews good environmental practices. With the intention to continuously improve, and record those improvements.

 

    DRUG & ALCOHOL POLICY & PROCEDURES

    Without exception, VTECH Automotive Training is a Drug and Alcohol free work site, 24 hours a day - 7 days a week - ZERO TOLERANCE - (Random testing may be carried out) Non compliance will result in immediately being stood down from the VTECH Automotive Training site and returned to the Duty of Care of your legal Employer/ Funding Organisation/ Guardian.

 

    Work Health and Safety (WHS) POLICY

    Please note South Australia’s new harmonised Work Health and Safety (WHS) legislation came into effect on the 1st January 2013, replacing the Occupational Health Safety and Welfare Act 1986.  There is an obligation for VTECH Staff and Students to keep in touch with www.safework.sa.gov.au for all the latest information re (WHS).

    Students and staff have a right to work in a safe and healthy environment.  VTECH Automotive Training are committed to providing a safe working and learning environment for its students and staff members for their well being and in maximizing their safety and enjoyment of our programs In doing so we have adopted several policies.

    All staff are aware of these policies and they are discussed with students during orientation.  Below are a number of policies to be observed by all students:

  • Pay attention and obey all instructions from staff with regard to safety.
  • Work safely and consider the safety of others around you.
  • Wear safety glasses, safety boots and overalls at appropriate times at VTECH.
  • Work Uniforms may be worn if they meet safety requirements.
  • Report unsafe practices or equipment to your trainer or the (WHS) officer.
  • Report all injuries or near misses to your trainer.
  • Adhere to fire evacuation procedures.

 

    TRAINING FEE AND REFUND POLICY

  • Where a refund from circumstance caused by VTECH (e.g. cancelled classes) a full refund of the fee shall apply.  No administrative charges are applied.
  • A full refund will also apply where a student withdraws before delivery commences, through sickness (verified by medical certificate) or change of employment hours or location (verified by employer).
  • Where a student withdraws after 2 days of delivery has been concluded, no refund will apply.
  • Partial refund may apply where the student commences the course but withdraws before 2 days of the delivery (to be negotiated).
  • All accounts are strictly 14 days.  Any accounts not paid by the due date will incur a $15.00 + GST per month late fee.